Dispute Resolution

1. General Process

1.1 Reporting a Dispute

  • If a dispute arises, users should contact support@fabspot.co.uk with a detailed account of the issue.

  • Include all relevant information, such as business names, offer details, dates, and any supporting documentation (e.g., receipts, screenshots).

1.2 Investigation

  • Fabspot will review the claim, contact the relevant parties, and gather the necessary details to fully understand the issue.

  • We will maintain impartiality and ensure all parties are treated fairly during the investigation.

1.3 Resolution

  • Fabspot will mediate where possible, aiming to facilitate an agreeable solution between parties.

  • While Fabspot strives to resolve issues amicably, ultimate responsibility for disputes involving service quality or transactions lies with the member and the business.

1.4 Notification of Outcome

  • Once the investigation is complete, Fabspot will notify all parties of the findings and any actions taken.

1.5 External Resolution

  • If a dispute cannot be resolved internally, users may seek independent legal advice or arbitration. Payment-related disputes may also be directed to the customer’s bank or payment provider.

2. For Members

2.1 Service and Offer Disputes

  • If you encounter an issue with the quality of goods, services, or experiences at a participating business, contact the business directly. Fabspot does not assume responsibility for third-party services or products.

  • If the issue cannot be resolved, report it to support@fabspot.co.uk for further review. Fabspot may take appropriate action, such as suspending or removing the business’s offers from the platform if warranted.

2.2 Incorrect or Unavailable Discounts

  • If an advertised offer or discount is unavailable or not applied correctly, provide detailed documentation (e.g., business name, offer description, and receipt) to Fabspot at support@fabspot.co.uk.

  • Fabspot will investigate and liaise with the business to address the issue. While we cannot offer compensation, we will strive to ensure fair outcomes.

2.3 Staff Misunderstanding of Offers

  • In cases where business staff are unfamiliar with Fabspot offers, contact us immediately. Fabspot will work with the business to ensure proper staff training and prevent future occurrences.

3. For Businesses

3.1 Misrepresentation of Offers

  • Businesses are encouraged to review their offers regularly to ensure accuracy.

  • If a listed offer is inaccurate or misrepresented, notify Fabspot at support@fabspot.co.uk to rectify the issue promptly.

3.2 Staff Training and Understanding

  • Businesses are responsible for ensuring that their staff understands and honors Fabspot offers.

  • Fabspot cannot be held liable for errors caused by untrained staff. If recurring issues are reported, Fabspot may temporarily suspend offers until the matter is resolved.

3.3 Quality of Services and Products

  • Businesses are fully accountable for the quality of services and goods provided through Fabspot offers.

  • Any disputes arising from dissatisfaction with a business’s services are to be resolved directly between the business and the member.

3.4 Disputes with Members

  • Businesses should report any inappropriate use or fraudulent behavior by members to support@fabspot.co.uk for review. Fabspot may take disciplinary actions, including member account suspension if necessary.

4. For Employers

4.1 Employee Use and Disputes

  • Employers who purchase memberships for employees are responsible for communicating Fabspot’s Terms and Conditions to their team.

  • Fabspot will not mediate disputes between employers and employees regarding the use of membership benefits.

4.2 Bulk Order Issues

  • Any issues related to bulk purchases (e.g., incorrect quantities, delivery errors) should be reported to support@fabspot.co.uk. Fabspot will investigate and resolve the issue promptly.

5. GDPR and Data Privacy Compliance

  • Fabspot complies with the UK General Data Protection Regulation (GDPR) to protect the privacy and security of user data.

  • Personal data provided during dispute resolution is handled in accordance with our Privacy and Cookies Policy and used solely for resolving the reported issue.

  • Fabspot does not sell, share, or misuse user data. Data security is a top priority, and all information is stored securely in compliance with GDPR standards.

6. Limitation of Fabspot’s Liability

  • Fabspot serves as a facilitator for connecting members and businesses. We do not guarantee the availability or quality of third-party services or goods.

  • Fabspot is not liable for disputes, damages, or losses arising from transactions between members and businesses.

  • Participation in Fabspot, whether as a member or business, is entirely voluntary and at the user’s own risk.

7. Governing Law

  • This Dispute Resolution Policy is governed by the laws of the United Kingdom.

  • Any disputes unresolved through the outlined process will be subject to the exclusive jurisdiction of UK courts.

For additional assistance or inquiries, please contact us at support@fabspot.co.uk.